The question · editorial wording
Which substantive authentication and agreement issues raised in the documented February–March 2025 correspondence remain unresolved, and why? For each point, identify the request, responsible person, checks made and dated answer with its supporting document. Account for the 10 March referral, the May 2026 letters before action and the 7 May promise of a substantive response concerning Mr Shackson. If the company considers the questions answered, show exactly where—not merely that correspondence took place. The reviewed 8–10 September correspondence denies a valid claim and confirms representation and service arrangements. Where does National Grid answer the separate factual question: is the reproduced email genuine, complete and unaltered, and what agreement supports its words?
Why this matters An answer is more than an acknowledgement
Miss E and Mr J need to verify the records affecting their rights. Beyond the recorded referrals and acknowledgements, where are the supporting agreement and authenticated email?
Current question directed to: Zoë Yujnovich · Chief Executive, National Grid plc · for referral to the responsible NGED South West executive
- Proposed recipients
- Zoë Yujnovich
- Date sent by this publication
- Not sent
- Sending of a new request by this publication
- Not recorded; this is the draft reporting register.
Prepared on 18 September 2026. This executive question has not been sent by The Unanswered Record; no receipt or response deadline is recorded. Earlier requests to staff and solicitors are identified separately. Zoë Yujnovich is approached for present executive oversight, not described as having authorised the earlier handling. Expanded 25 September 2026 after the sent-attachment and September-response review; still not sent by this publication.
What the record answers
The record includes Angela Caddy’s referral and Howard Mark Hacking’s replies: he says earlier requests were dealt with, seeks further particulars and later promises a substantive response concerning Shackson correspondence. Mr J reports that the underlying authentication and agreement questions remain unresolved. Those replies must be distinguished from a document-supported resolution. The September correspondence, checked on 25 September 2026, adds a denial of a valid claim and Skea’s signed representation/service letter, but no authentication finding or identified BH68 instrument.
Angela Caddy — National Grid Records Assistant in the March 2025 referral correspondence · March 2025 correspondence source
Howard Mark Hacking — professionally Mark Hacking; solicitor and partner, Geldards LLP, Nottingham; individual SRA 156301 · SRA individual register ↗
The point still requiring clarification
Produce a question-by-question response schedule and explain any unresolved delay. The documented authentication request dates from 26 February 2025, with Amelia Skea (National Grid Wayleave Services; Bodmin, Cornwall, in the attributed April 2024 email signature) visibly copied on 7 March; this is not described as two years without any reply.
Executive-review question updated 25 September 2026 · not yet sent.
Where this question comes from
Supporting source notes: G, pp. 1–5 · D, pp. 1–5 · H, pp. 1–3 · J, pp. 1–3 · S, customer-service and complaints standards.
Other parties mentioned
Keep the record complete
Answer this question.
Any party with a response, correction or relevant document can contact theunansweredrecord@gmail.com. Quote BH68-15 and identify the point and evidence you are addressing. Material replies will be considered and reflected fairly alongside the question.
Respond to BH68-15 ↗